Writing

After ten years in plumbing, two master licenses, owning a company, and working inside three shops, I believe the industry’s obsession with average ticket is trading lifetime trust for a one-day sales number.

Contractors do not need a larger feature checklist. They need software that protects the chain from first call to collected payment, keeps context attached to the job, and makes operational failure visible early.

Tokens, components, accessibility rules, and motion principles only become a system when products inherit them automatically. AI-generated interfaces make that enforcement more important, not less.

Thorbis did not start as a feature list. It started with the operational failures I lived through in plumbing: lost context, weak job costing, missed calls, expensive seats, and software that never sees the whole company.

Field-service software is used with one hand, weak signal, a customer watching, and real money attached to every mistake. Those constraints change how the product should be designed, modeled, secured, and measured.

I grew Wade's Plumbing & Septic to 13 employees and $2.4 million in annual sales, then learned the hardest business lesson of my life: revenue can hide a company that is already running out of cash.